Data Files Consultant - Life & Annuities (Charlotte, NC (Hybrid) or Remote)

Where you’ll work:

Our flexible, hybrid work model offers the option to work remotely or in the office.

How you’ll contribute:

As a Senior Industry Automation Consultant, you’ll be responsible for working with both internal and external partners to provide Life and Annuity industry automation support with a focus on the data files shared with distributor and vendor partners such as DTCC and DST. This role reports to the Director of Industry Automation and will take a lead role in overseeing projects from an Industry Automation perspective. Responsibilities will include working with internal and external partners to solicit feedback and gather requirements, user acceptance testing and working with project partners to ensure requirements are translated, designed, and deployed as expected. In addition, this role will also engage in the support of ongoing production data files, which would include execution of day-to-day automation responsibilities and working with distributors, vendors, and internal business partners to answer questions and troubleshoot production issues

In this role, you’ll get to:

• Act as a subject matter expert in industry automation processes, data file structures, and related technologies.
• Collaborate with internal stakeholders to define, implement, and test requirements for new life and annuity products, system enhancements, conversions, and industry initiatives.
• Partner with external distribution channels to assess project impacts, communicate changes, and validate distributor-specific requirements.
• Provide ongoing support for production data files, including issue resolution, defect analysis, and daily operational oversight.
• Maintain a comprehensive understanding of Brighthouse Financial’s technology ecosystem and evolving industry standards for data file usage.
• Represent Brighthouse Financial in industry forums and meetings, contributing insights and updates.
• Identify and recommend process improvements to enhance operational efficiency.
• Build and maintain effective relationships with distributors and vendor partners, serving as a liaison to ensure alignment with Brighthouse Financial’s requirements.
• Lead project and testing efforts across industry automation platforms as needed

We’re looking for people who have:

• 6- 8+ years of experience in the insurance industry, with a strong understanding of life and annuity products—particularly in new business and post-issue processes.
• Preferred 2 years of experience in business requirements development, user acceptance testing, and project management.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Required familiarity with industry-standard data files and vendor platforms such as DTCC and DST.
• Ability to thrive in a dynamic team environment with evolving responsibilities.
• Strong interpersonal and communication skills, including relationship building, collaboration, negotiation, and conflict resolution across all organizational levels.
• Demonstrated analytical thinking and sound business judgment, with the ability to navigate ambiguity effectively.
• Self-motivated with excellent time management skills and the ability to meet deadlines independently.
• Proven problem-solving capabilities and a proactive approach to challenges

Research shows some people may not apply for a role if they don’t check all the boxes of a job description. If you don’t check every box listed, that’s okay. We would love to hear from you.

What you’ll receive:

• Compensation – Base salary ranging from $85,000 - $100,000 plus competitive performance-based incentives determined by company and individual results.
• Flexible Work Environment – Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), 15% employee stock purchase plan discount, and financial counseling services.
• Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We’d love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?

Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what they’ve earned and ensure it lasts.

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

We’re one of the largest providers of annuities and life insurance in the U.S.,* and our commitment to being a great place to work has earned us recognition from Forbes as one of America’s Best Midsize Employers, from Newsweek as one of the Most Trustworthy Companies in America, and as one of the Healthiest Employers of Greater Charlotte.

* Ranked by 2023 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. AM Best, 2024.