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Digital Servicing Business Analyst

Req Id:  2288
Job Location: 

Charlotte, NC, US, 28277

Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.

 

At Brighthouse Financial, we’re fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respected. We believe that by creating an inclusive workplace, we’re better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security. We’re seeking passionate, high-performing team member to join us. Sound like you? Read on. 

 

Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.

 

At Brighthouse Financial, we’re fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respected. We believe that by creating an inclusive workplace, we’re better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security. We’re seeking a passionate, high-performing team member to join us. Sound like you? Read on. 

 

Role Value Proposition:

The Digital Servicing team at Brighthouse Financial is responsible for delivering experiences which enable Advisors and Clients to more effectively manage their accounts online.  The capabilities consultant role will partner closely with the product owner, business and technology stakeholders from our functional areas (Marketing, Distribution, Technology, Operations, Compliance, Legal, etc.) to define and prioritize the online servicing strategy and roadmap.  The individual will combine their expertise in the domain of financial services, marketing, and self-service operations, with their passion for delivering high-value solutions in a dynamic and collaborated start-up environment, to deliver user-centric solutions that better serve our customers through innovation, effectiveness and efficiency. 

 

The capabilities consultant role will report into the Director of Digital Services and will work closely with leaders and stakeholders from across the company, as well as external strategic partners.

 

Key Responsibilities:

  • Partner closely with the Digital Services Product Owner and business stakeholders to clearly define and articulate business requirements and then report back to the business for feedback and validation
  • Responsible for creating detailed business analysis plans, outlining problems, opportunities and solutions so the product owner and business stakeholders can make accurate and informed decisions
  • Responsible for developing models that leverage data analytics collected through prior research and business impact assessments to help drive prioritization of requirements delivery
  • Daily engagement with a dedicated agile development team, and active participation in all scrum events & activities (e.g. program increment planning, sprint planning, sprinting, sprint review, sprint retrospective, daily stand-up’s, etc.).
  • The responsibilities of this position are not limited to this description. The incumbent may also be called on to perform relevant duties as needed.

 

Essential Business Experience and Technical Skills:

  • Bachelor’s degree required: preferred focus in Business, Information Technology, Computer Science, Engineering, or related discipline.
  • 6+ years total work experience
  • Preferred experience as a business analyst supporting product owners or project managers in the development of business requirements, impact analysis, cost benefit analysis, and models that bring data to the forefront of the decision process
  • Demonstrated ability of managing large-scale implementations for highly complex projects in a matrixed environment.
  • Proficiency with agile project management tools (CA Agile Central, JIRA, etc.), and Microsoft Office suite.
  • Individual is self-organizing, self-managing, detail-oriented and capable of delivering a high level of accuray with a strong business sense and excellent communication skills
  • Prior experience within the financial services industry, working with technology platforms is highly desired, and a working knowledge of life insurance and annuity products a plus

 

Travel:

Up to 10%

 

Number of Openings:

1

 

 


Nearest Major Market: Charlotte

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