Product Illustration Consultant (Charlotte, NC (Hybrid) or Remote)

Where you’ll work:
Our flexible, hybrid work model offers the option to work remotely or in the office.

How you’ll contribute: 
As a Product Illustration Consultant, you’ll be responsible for creating requirements for inforce illustrations, creating manual templates for products which are not supported in our systems, creating change controls for enhancements to inforce illustrations, providing support and expertise on Brighthouse Financial’s life insurance products. This role reports to the Director of the Life Product Management within Life Operations organization at Brighthouse Financial.  The ideal candidate is a team player who demonstrates behaviors consistent with our Brighthouse culture: respect, accountability, and credibility. 

In this role, you’ll get to:

• Prepares business requirements to ensure software meets or exceeds specified standards and end-user requirements.
• Provide walkthrough meetings with business, internal users, and IT (consultants and vendors) for the business requirements.
• Documents problems in an issues log. Works with business, internal users, and IT (consultants and vendors) to resolve issues and informs management of problem resolution status.
• Monitor the progress of requirement milestones to ensure deliverables are met on time, including answering any inquiries from the IT area (consultants and vendors).
• Manges critical relationships with IT (consultants and vendors), internal users, and business customers/leadership.
• Provides information to end users to help resolve problems regarding assigned system(s).
• Executes Peer Review of QA’s test plans, matrices, test cases, and test scripts for traceability to business requirements.
• Devises improvements to current procedures and develops models of possible future configurations.
• Lead less complex initiatives and play a supporting role in more complex projects
• Performs other duties as assigned or required.

We’re looking for people who have: 

• Minimum of 5- 7 years of related work experience.
• Bachelor’s degree in related field or equivalent experience.
• Familiar with system design processes, methodologies, and testing tools.
• Strong working knowledge of life insurance products.
• Proficient in Windows based programs including Word and Excel.
• Exhibits strong listening skills to ensure understanding of issues; and demonstrates excellent written and oral communication skills to communicate clearly and concisely by telephone and email.
• Demonstrates efficiency; delivers high-quality results by showing strong attention to detail; and quickly gathers information and analyzes information to make decisions.
• Possesses strong problem-solving skills and judgment by having the confidence to make decisions with their authority; takes accountability and ownership to resolve problems; and demonstrates creativity in identifying reasonable solutions that benefit all parties.
• Easily adaptable to changes in business processes, work priorities and work environment; and operates effectively in the face of ambiguity.
• Desire and ability to quickly learn and apply new concepts, processes and behaviors; and has a curiosity to learn more and invest in their own growth and development.
• Research shows some people may not apply for a role if they don’t check all the boxes of a job description. If you don’t check every box listed, that’s okay. We would love to hear from you.

What you’ll receive:

• Compensation – Base salary ranging from $75,000 to $90,000 plus competitive performance-based incentives determined by company and individual results.
• Flexible Work Environment – Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%).
• Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance.
   

 
The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We’d love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.
 
Why join us?

Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what they’ve earned and ensure it lasts.
 
We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.
 
We’re one of the largest providers of annuities and life insurance in the U.S.,* and our commitment to being a great place to work has earned us recognition as one of America’s Most Trustworthy Companies by Newsweek and, locally, one of the Healthiest Employers of Greater Charlotte.
 
* Ranked by 2024 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. AM Best, 2025.