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Quality Assurance Compensation Specialist

Req Id:  3029
Job Location: 

Charlotte, NC, US, 28277

Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.

At Brighthouse Financial, we’re fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respected. We believe that by creating an inclusive workplace, we’re better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security. We’re seeking passionate, high-performing team member to join us. Sound like you? Read on.


How This Role Contributes to Brighthouse Financial:

The Quality Assurance Compensation Specialist will support BHF Operations by analyzing advisor compensation data to ensure transactions are appropriate. The individual will assist with the development of a QA program and work with TPA(s) and internal stakeholders to validate transactions and identify trends. Lastly, this position will support BHF Operations by working with TPA(s) to remediate any issues identified relating to the compensation administered on TPA platforms. 


Key Responsibilities:

• Assist with design of QA program to ensure accuracy and completeness of policy level commission transactions 
• Perform commission transaction level validations by reviewing policy admin system, agent data, contracted rate schedules, calculation and disbursement
• Document and communicate findings from review to management
• Create executive reporting analyzing results, trends, issues and remediation plans
• Work closely with TPA(s) and internal stakeholders (e.g., product, operations, distribution) to identify and evaluate remediation plans for issues identified
• Monitor efforts to resolve issues and track progress
• Other duties as requested

Essential Business Experience and Technical Skills:
• 5-7 years of experience in the life insurance and annuity industry with a focus on operations or advisor compensation
• Keen attention to detail
• Data analytical skills 
• Proficient in MS Excel, PowerPoint and reporting tools 
• Ability to prioritize and resolve issues 
• Excellent written and verbal communication skills 
• Strong analytical and problem-solving skills
• Undergraduate degree preferred

Our Benefits:

•    Time Off: Minimum of 20 days of paid time off and 13 paid company holidays per full calendar year, plus paid volunteer time
•    Financial Benefits: 401(k) savings plan with up to a 6% annual match and 3% annual company nondiscretionary contribution of eligible compensation, annual incentive plan, and employee stock purchase plan
•    Family Focus: Up to 16 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, and adoption and surrogacy assistance
•    Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with potential company contributions up to $1,000 per family
•    Wellness Programs: Wellness incentive platform, employee assistance program, financial counseling services, fitness center discounts and more
•    Life & Disability Benefits: Company-paid basic life insurance and short-term disability





Number of Openings:




Nearest Major Market: Charlotte

Job Segment: Quality Assurance, Compensation, Technology, Human Resources