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Sales Compensation Analyst

Req Id:  3031
Job Location: 

Charlotte, NC, US, 28277

Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.


At Brighthouse Financial, we’re fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respected. We believe that by creating an inclusive workplace, we’re better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security. We’re seeking passionate, high-performing team member to join us. Sound like you? Read on. 


To protect the health and safety of our employees, our offices are closed until at least mid-September 2021. When our offices reopen, the individual hired for this role will be based in our Charlotte, NC office.


How This Role Contributes to Brighthouse Financial:

The Sales Compensation Service Analyst position provides consistent customer service with each inquiry from the field and broker dealers regarding their life and annuity commission payments.  Perform a variety of calculations and research to ensure the timely processing of commission payments for the field agents and broker dealers.  Be able to reconcile discrepancies to locate missing payments as well as adjust errors.  Perform daily/weekly/monthly tasks and ad-hoc projects as assigned. Must have the ability to multitask and work diligently to ensure that all issues and requests are resolved in a timely manner.


Key Responsibilities:

  • Responsible for providing customer service via inbound phone calls and Email from agents, field offices and internal customers daily
  • Calculates, adjusts and processes compensation/commission payments for field/sales personnel and broker/dealers in an accurate and timely fashion
  • Receives and responds to inquiries and complaints from the field and broker/dealers regarding payments.  Researches, determines, calculates and processes necessary adjustments
  • Conducts basic research and/or participates in special studies, assists in modeling future short- & long-term financial results, reconciles actual results against projections and explains variances
  • Reconciles moderate to complex discrepancies, which require the collection and review of payment histories to locate missing payments and/or locate errors
  • Works on financial analyses assignments or projects of a routine, basic to moderate level of complexity, dependent upon position and learning curve
  • Generates daily/weekly/monthly and quarterly statements
  • Other duties as required or assigned


Essential Business Experience and Technical Skills:

  • Bachelor’s degree preferred
  • 2-4 years of related work experience
  • Strong mathematical skills
  • Keyboarding and data entry skills
  • Organizational skills
  • Detail oriented
  • Customer service focused
  • Uses sound business judgment
  • Exceptional verbal and written communication skills


Our Benefits:

  • Time Off: Minimum of 20 days of paid time off and 13 paid company holidays per full calendar year, plus paid volunteer time
  • Financial Benefits: 401(k) savings plan with up to a 6% annual match and 3% annual company nondiscretionary contribution of eligible compensation, annual incentive plan, and employee stock purchase plan
  • Family Focus: Up to 16 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, and adoption and surrogacy assistance
  • Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with potential company contributions up to $1,000 per family
  • Wellness Programs: Wellness incentive platform, employee assistance program, financial counseling services, fitness center discounts and more
  • Life & Disability Benefits: Company-paid basic life insurance and short-term disability





Number of Openings:




Nearest Major Market: Charlotte

Job Segment: Field Sales, Compensation, Data Entry, Sales, Human Resources, Administrative