Senior Business Systems Analyst (Charlotte, NC (Hybrid) or (Remote)

Where you’ll work:
Our flexible, hybrid work model offers the option to work remotely or in the office.

How you’ll contribute: 
As a Sr. Business Systems Analyst, supporting Marketing and Distribution, you will serve as the primary liaison between business and IT stakeholders to analyze business needs and manage requirements throughout the entire SDLC. You will ensure user needs are accurately translated into requirements and that technology solutions effectively meet organizational goals. This role collaborates with Enterprise Operations, Web Operations, and Sales Enablement. The ideal candidate is driven by curiosity and has a talent for fostering strong collaboration.

In this role, you’ll get to:

• Lead end-to-end system analysis efforts in a cross-functional agile team, supporting the implementation of digital experiences.
• Translate business processes, procedures, metadata and test scenarios into functional and technical user stories.
• Collaborate with product owners, UX designers, developers, and QA analysts to define acceptance criteria and align with strategic business goals.
• Drive backlog grooming and support the Product Owner in maintaining a healthy product backlog.
• Serve as the subject matter expert on supported applications, process flows, and system behavior.
• Partner with the Quality Management Organization to ensure requirement traceability throughout the project.
• Support sprint planning and daily scrums, ensuring the team understands requirements and impact.
• Support the IT Solution Owner in gathering and analyzing data for KPIs.
• Demonstrate high-level knowledge of the architecture, data, and system dependencies.

We’re looking for people who have: 

• 3+ years of business analysis experience.
• Practical experience with agile methodologies.
• Working knowledge of API design and integration.
• In-depth understanding of application development and/or technical acumen.
• Prior experience in implementing responsive web applications a plus.
• Life / Annuity insurance experience or financial services experience a plus.
• Working knowledge of SQL a plus.
• Strong interpersonal and teamwork skills – including oral and written communication, relationship building, and collaboration.
• Ability to successfully partner with all roles involved in the technical solution.
• Self-driven ability to understand, uncover, resolve, and recommend options to solve complex issues.
• Experience with requirement management tools such as Jira.
• Flexible team player with proven history of delivering successful technology solutions.

Research shows some people may not apply for a role if they don’t check all the boxes of a job description. If you don’t check every box listed, that’s okay. We would love to hear from you.

What you’ll receive:

• Compensation – Base salary ranging from $80,000 to $105,000 plus competitive performance-based incentives determined by company and individual results.
• Flexible Work Environment – Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), 15% employee stock purchase plan discount, and financial counseling services.
• Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We’d love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?
Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what they’ve earned and ensure it lasts.

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

We’re one of the largest providers of annuities and life insurance in the U.S.,* and our commitment to being a great place to work has earned us recognition from Forbes as one of America’s Best Midsize Employers, from Newsweek as one of the Most Trustworthy Companies in America, and as one of the Healthiest Employers of Greater Charlotte.

*Ranked by 2023 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. AM Best, 2024.