Share this Job

Senior Customer Relations Associate

Req Id:  2926
Job Location: 

Charlotte, NC, US, 28277

Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.


At Brighthouse Financial, we’re fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respected. We believe that by creating an inclusive workplace, we’re better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security. We’re seeking passionate, high-performing team member to join us. Sound like you? Read on. 


How This Role Contributes to Brighthouse Financial:

Brighthouse Financial is seeking a Customer Relations Associate to handle and resolve customer complaints in a timely and effective manner with the following key responsibilities.


Work Location: 1 location (no remote option)

To protect the health and safety of our employees, our offices are closed until at least May 2021. When our offices reopen, the individual hired for this role will be based in our Charlotte, NC office.


Key Responsibilities:

  • Investigate, manage and respond to customer complaints from customers and/or regulators;
  • Prepare business and regulatory complaint reports
  • File complaint reports with state insurance and securities regulators
  • Work with other compliance, legal, and business associates to address the root cause of complaints and assist in the development of targeted training
  • Work with third-party administrators on potential procedure revisions and other required actions identified through complaint trends
  • Conduct quality assurance reviews to ensure the accuracy of data collected


Essential Business Experience and Technical Skills:

  • 3+ years of insurance and annuity industry experience preferred but not required
  • Customer service experience
  • Strong analytical and investigative skills
  • Strong negotiation skills
  • Excellent oral and written communication skills
  • Able to communicate clearly and concisely with customers and regulators
  • Ability to work independently and as part of a larger team
  • Ability to work under tight time constraints
  • Bachelor’s degree preferred
  • Currently holds FINRA SIE, Series 6 or 7 or willingness to obtain


Our Benefits:

  • Time Off: Minimum of 20 days of paid time off and 13 paid company holidays per full calendar year, plus paid volunteer time
  • Financial Benefits: 401(k) savings plan with up to a 6% annual match and 3% annual company nondiscretionary contribution of eligible compensation, annual incentive plan, and employee stock purchase plan
  • Family Focus: Up to 16 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, and adoption and surrogacy assistance
  • Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with potential company contributions up to $1,000 per family
  • Wellness Programs: Wellness incentive platform, employee assistance program, financial counseling services, fitness center discounts and more
  • Life & Disability Benefits: Company-paid basic life insurance and short-term disability





Number of Openings:


Nearest Major Market: Charlotte

Job Segment: Law, Compliance, Quality Assurance, Legal, Technology