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UX Content Specialist (Charlotte, NC (Hybrid) or Fully Remote)

Req Id:  4083

Where you’ll work:
Our hybrid workplace model offers the freedom to work fully remote or occasionally in one of our offices. This is a remote position with a hybrid option for candidates based in Charlotte, NC. 


How you’ll contribute:
As a UX Content Specialist you’ll be responsible for ensuring the delivery of user-friendly content across web experiences to support servicing, growth, and enterprise initiatives. As a subject matter expert in UX content, this role will ensure consistency of language and experience across digital platforms, managing the UX content standards, delivering content that creates engaging, useful, and customer-focused experiences

In this role, you’ll get to:
•    Simplify experiences by distilling complexity into clear and actionable content 
•    Collaborate with partners to create and optimize content that delivers upon the needs of the business and the user, considering business goals, priorities, pain points, use cases and key objectives
•    Oversee web content throughout its lifecycle including phases of planning, creation, delivery, and maintenance
•    Present recommendations to stakeholders and content creators, using expertise to influence experiences
•    Be meticulous for consistency and clarity of experience through writing, editing, and developing content across all stages of the digital experience
•    Maintain a wide range of content documentation and deliverables including copy decks, site maps, content audits, content mapping, journey mapping and gap analyses
•    Encourage standardization and reuse of content by maintaining UX content standards and content libraries
•    Champion content guidelines and best practices to establish consistency across digital platforms for content structure, calls to action, navigation, copy length, title length, wayfinding, form fields, error messaging and button copy
•    Leverage research and data to continuously analyze and improve content performance, reporting on efforts, successes, and learnings


We’re looking for people who have
•    3-5 years of experience in UX content or related fields such as content strategy, user experience or marketing
•    Bachelor's degree in English, Journalism, Marketing, Communications, or other related disciplines preferred
•    Demonstrated proficiency in UX writing and information architecture
•    Strong written and verbal communication skills along with being detail oriented.
•    Strong ability to make decisions and prioritize tasks effectively applying data-driven approach.
•    Curiosity, empathy, and problem-solving skills
•    Self-motivation with a high level of accountability and is passionate and committed to delivering the right content at the right time to best serve our users.


Research shows some people may not apply for a role if they don’t check all the boxes of a job description. If you don’t check every box listed, that’s okay. We would love to hear from you.


What you’ll receive:
•    Compensation – Base salary ranging from $65,000 to $75,000 plus competitive performance-based incentives determined by company and individual results
•    Flexible Work Environment – Work fully remote or occasionally in the office to better thrive in all areas of life
•    Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time
•    Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), 15% employee stock purchase plan discount, and financial counseling services
•    Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family
•    Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and reimbursement up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey
•    Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance


Travel:
None


Number of Openings:
1


The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We’d love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.


Why join us?
Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what they’ve earned and ensure it lasts. 

We empower employees to collaborate and create space for people to bring their passion to work and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

We’re proud to be a FORTUNE® 500 company** and recognized as one of Charlotte’s Healthiest Employers by the Charlotte Business Journal. We’re also honored to be named to Newsweek’s inaugural list of America’s Most Trusted Companies.


*Ranked by 2020 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. A.M. Best, 2021. 
**From FORTUNE © 2022 Fortune Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 500 are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial.


 


Nearest Major Market: Charlotte

Job Segment: User Experience, Content Strategy, Communications, Marketing Communications, Branding, Technology, Marketing