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Senior UX Designer (Charlotte, NC (Hybrid) or Fully Remote)

Req Id:  4084

Where you’ll work:
Our hybrid workplace model offers the freedom to work fully remote or occasionally in one of our offices. This is a remote position with a hybrid option for candidates based in Charlotte, NC.

How you’ll contribute:
As a UX Design Lead you’ll be responsible for user-focused design, driving and articulating a vision for web experiences that propel and support enterprise needs, advocating for the voice of the user and amplifying the value of User Experience across the organization. The ideal candidate is passionate and committed to championing for the user with strong conceptual thinking and a high level of curiosity and problem solving.

In this role, you’ll get to:
•    Develop and influence user journeys, user flows, wireframes, mock-ups and prototypes to convey design concepts and visualize solutions
•    Drive overall direction and strategy for the UX design function, managing and maintaining User Experience Standards to be leveraged across digital experiences by internal teams as well as vendor/agency partners
•    Understand and foster the needs of the advisor and consumer, using that knowledge to influence business strategies that deliver useful and enjoyable online experiences
•    Establish creative direction and act as design lead on complex projects
•    Leverage performance data and research to analyze the user journey and identify opportunities for future improvement and investment
•    Lead cross-functional teams to translate issues and opportunities into technical solutions that deliver upon business goals, user needs and technological capabilities 
•    Work with team members and agency partners to create comprehensive and scalable solutions that enhance the user’s experience and unify all touchpoints

We’re looking for people who have
•    8+ years of experience in user experience, experience design or related fields 
•    Bachelor's degree in Graphic Design, Visual Communications, HCI or other related disciplines preferred
•    Intimate knowledge of industry tools, particularly Adobe Creative, and solid understanding of designing intuitive site functionality, interaction, site architecture, user interfaces, and navigation
•    Strong portfolio that demonstrates sound UX principles, design skills and design thinking with the ability to speak to the integral role played in the overall design process 
•    Demonstrated proficiency and success developing user-focused experiences 
•    Ability to create innovative conceptual designs along with the flexibility to adapt to existing branding
•    Ability to contribute ideas and execute the ideas of others quickly and competently 
•    Exceptional eye for detail and strong troubleshooting skills, to creatively work through problems or roadblocks
•    Capacity for constant learning and continuous improvement from both success and failure
•    Strong verbal and written communication with the ability to effectively articulate and communicate vision, opportunities, and value across all levels in the organization
•    Self-motivated with a high level of accountability.

Research shows some people may not apply for a role if they don’t check all the boxes of a job description. If you don’t check every box listed, that’s okay. We would love to hear from you.

What you’ll receive:
•    Compensation – Base salary ranging from $95,000 to $110,000 plus competitive performance-based incentives determined by company and individual results
•    Flexible Work Environment – Work fully remote or occasionally in the office to better thrive in all areas of life
•    Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time
•    Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), 15% employee stock purchase plan discount, and financial counseling services
•    Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family
•    Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and reimbursement up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey
•    Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance


Number of Openings:

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We’d love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?
Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what they’ve earned and ensure it lasts. 

We empower employees to collaborate and create space for people to bring their passion to work and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting

We’re proud to be a FORTUNE® 500 company** and recognized as one of Charlotte’s Healthiest Employers by the Charlotte Business Journal. We’re also honored to be named to Newsweek’s inaugural list of America’s Most Trusted Companies.

*Ranked by 2020 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. A.M. Best, 2021. 
**From FORTUNE © 2022 Fortune Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 500 are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, Brighthouse Financial.


Nearest Major Market: Charlotte

Job Segment: User Experience, Branding, Technology, Marketing